KeyStore

It’s a brand that speaks for itself – it’s a brand I feel very comfortable with, very proud of, and I think part of that is because Filshill is very much a family business, a business that understands that it’s customers are running family businesses too. There’s a genuine understanding and desire to go the extra mile for you – in the same way that I go the extra mile for my customers.

They were very helpful during the process. They got in touch with a shop-fitter and he got me plans for the site, then made sure I was happy, and they came up and blitzed it within 2 months. My BDM took me round some KeyStore's that had been refitted and showed me some different ideas. The store was taking about £2k to £3k a week under the previous owner and now its taking in 5 figures per week.

The first thing I noticed was how helpful and friendly the delivery drivers were – it wasn’t just a case of dropping off the cages. If I didn’t have enough staff on duty the drivers would put everything where it was meant to go. Previously, I wouldn’t always know when deliveries were coming so it was hard to sort out staff rotas but with KeyStore everything is well organised and time efficient.

Filshill have always branded themselves as being a family and I think that is a fantastic way to run a business. The ethos of how they run their business is definitely how I run mine. They are very good and help in more ways than I can say. A very good company to deal with.

Working with the Filshill team has been a fantastic experience. As a business we’ve dealt with Filshill for many years and feel very much part of the family, so when we bought Broadloan we knew they would pull out all the stops to help us get it right. Overall store sales are increasing weekly, and we’re absolutely delighted with the end result that’s been achieved at KeyStore Broadloan.

For me Filshill are like a silent partner. They want your business, so if you have a problem they will always find a solution, and their service is fantastic.

I use the online ordering app. It used to take me 2 hours to do a full order, now 10-15 minutes. I use the app at night time, I find it very easy to use

KeyStore and JW Filshill are just so professional - they do what they say they are going to do and I feel that I need that honesty and transparency in my business.